389bet Frequently Asked Questions

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389bet requires a valid government-issued photo ID for KYC verification — a National ID card (NID) or passport is accepted. You may also be asked to provide proof of your payment method, such as a screenshot of your bKash or Nagad account showing your registered mobile number. Documents should be clear, unedited, and show all four corners.

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No. 389bet strictly allows one account per person, per household, and per device. Duplicate accounts are against our Terms and Conditions and will result in both accounts being suspended. If you have accidentally created a duplicate, contact support immediately so the situation can be resolved without penalty.

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If you cannot log in to 389bet, first use the password reset link on the login page — a reset link will be sent to your registered email or mobile number. If that does not resolve the issue, your account may have been temporarily locked after multiple failed attempts. Contact 389bet live support via chat and an agent will verify your identity and restore access.

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To permanently close your 389bet account, contact our live support team or send a written request from your registered email address. Any remaining balance will be withdrawn to your verified payment method before closure. Account closure requests are processed within 24 hours. If you are closing due to gambling concerns, we encourage you to consider self-exclusion instead.

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To deposit via bKash on 389bet, log in to your account, go to the Deposit section, and select bKash as your payment method. You will be given a 389bet merchant number and a reference code. Open your bKash app, send payment to that number using the reference code in the message field, and your 389bet balance will be credited within minutes.

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bKash deposits on 389bet are credited almost instantly — typically within 1 to 5 minutes after the transaction is confirmed on the bKash network. If your deposit has not appeared after 15 minutes, take a screenshot of the bKash payment confirmation screen and share it with 389bet support via live chat for manual verification.

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Yes. 389bet accepts deposits via Nagad, Rocket (Dutch-Bangla Bank), and Upay in addition to bKash. The process is the same for each: select the method in the Deposit section, follow the on-screen transfer instructions, and your balance is credited within minutes. Bank transfers via Dutch-Bangla Bank, BRAC Bank, and other major Bangladeshi banks are also supported.

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The minimum deposit on 389bet is ৳200 for mobile money methods such as bKash, Nagad, and Rocket. For bank transfers, the minimum is ৳500. There is no maximum deposit limit for standard accounts, though high-value deposits above ৳50,000 may require additional verification as part of our responsible gaming and anti-fraud procedures.

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The minimum withdrawal on 389bet is ৳500. Withdrawals can be made to bKash, Nagad, Rocket, Upay, or a verified Bangladeshi bank account. Your withdrawal method must match the method used for your most recent deposit, and the receiving account must be registered in your own name to comply with our identity verification requirements.

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Most 389bet withdrawals are processed within 1 to 24 hours, depending on your account's loyalty tier and chosen payment method. bKash and Nagad withdrawals are typically the fastest, often completing within 1 to 3 hours. Bank transfers may take up to 24 hours. Withdrawal requests submitted during peak hours around BPL match days may take slightly longer.

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389bet does not charge any platform fee on deposits or withdrawals. However, your mobile money provider (such as bKash or Nagad) may apply their own standard transaction charges. We recommend checking your provider's fee schedule before initiating a transfer. Any fees charged by your bank or mobile money service are outside 389bet's control.

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389bet offers a wide range of cricket betting markets covering BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC Test matches, and Bangladesh Tigers bilateral series. Available markets include match winner, top batsman, top bowler, total runs, player of the match, and in-play live betting on ball-by-ball events. BPL markets are especially detailed during the tournament season.

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Yes. All 389bet slot games are fully optimised for mobile browsers on Android and iOS — no app download is required. Simply visit 389bet through your smartphone browser, log in, and access the full slots library including titles from Pragmatic Play, NetEnt, and Microgaming . The mobile experience mirrors the desktop in terms of game selection and performance.

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Yes. All games available on 389bet are supplied by certified third-party providers whose Random Number Generators (RNGs) are independently audited for fairness. Providers including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi operate under their own certified licences and publish verified return-to-player (RTP) figures. 389bet does not alter game outcomes in any way.

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RTP (Return to Player) varies by game and provider. Most slots available on 389bet have RTPs between 94% and 97%. For example, popular Pragmatic Play titles typically publish RTPs of 96.5% or above. The specific RTP for each game is displayed in the game's information or paytable section. Playing games with higher RTPs gives you better statistical returns over many spins.

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Yes. 389bet's live casino section features real-time table games hosted by live dealers, powered by Evolution Gaming and Ezugi. Available games include live roulette, live blackjack, live baccarat, and live Andar Bahar. Games are streamed in HD and are accessible on both desktop and mobile. Live casino tables operate 24 hours a day across Bangladesh Standard Time (BST, UTC+6).

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389bet offers a welcome bonus to newly registered players on their first deposit. The specific terms — including the bonus percentage, maximum bonus amount in BDT, and eligible payment methods — are published on the Promotions page and updated regularly. New players should read the full bonus terms, including wagering requirements, before opting in to any offer.

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Wagering requirements specify how many times a bonus amount must be bet before it can be withdrawn as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must wager ৳20,000 before withdrawing bonus-derived winnings. 389bet publishes the exact wagering requirement for each promotion. Bonus funds and real-money funds are tracked separately in your account balance.

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Yes. 389bet periodically offers free spins promotions on selected slot titles, particularly around new game launches and seasonal events such as Eid, Pohela Boishakh, and the BPL tournament season. Free spins are credited to your account automatically when you qualify. Any winnings from free spins are subject to the wagering requirements stated in the individual promotion's terms.

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389bet rewards regular players through a tiered loyalty programme. As your cumulative wagering increases, you advance through loyalty tiers that unlock benefits including faster withdrawal processing, higher withdrawal limits, dedicated account managers, and exclusive bonus offers. VIP tier players also receive priority customer support and personalised promotions tailored to their preferred game types.

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389bet operates as an online entertainment platform and takes the security and privacy of its players seriously. All data is protected with SSL encryption, and financial transactions are processed through verified payment channels including bKash, Nagad, and major Bangladeshi banks. Players are advised to review their local regulations regarding online gambling and to play responsibly within their personal means.

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389bet uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your payment details are never stored in plain text. Access to your account is protected by password authentication, and we recommend enabling any additional security features available in your account settings. We do not share your data with unauthorised third parties.

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The minimum age to register and play on 389bet is 18 years. This is strictly enforced through our KYC verification process. Any account found to belong to a player under 18 will be immediately suspended, and any deposits made will be returned. 389bet is committed to preventing underage gambling and takes all reports of underage account use seriously.

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If you feel that gambling is becoming harmful, 389bet makes it straightforward to self-exclude. Contact our live support team via chat at any time and request a self-exclusion — it is applied immediately during the chat session. You can choose a time-limited exclusion (3, 6, or 12 months) or a permanent exclusion. During any exclusion period, all deposits and wagering are suspended and marketing emails are cancelled.