389bet Privacy Policy

389bet collects personal data through several distinct touchpoints: your account registration, your ongoing use of the platform, your financial transactions, your communications with our support team, and your general browsing activity on the 389bet website. The data we collect falls into the following categories.

Identity and Contact Data: When you register a 389bet account, we collect your full legal name, date of birth, email address, phone number, and residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi). This information is required to create and verify your account, to comply with our age verification obligations, and to communicate with you about your account activity.

Identity Verification Documents: As part of our Know Your Customer (KYC) process, we may request copies of government-issued photo identification (such as your National ID card or passport), proof of address documents, and proof of ownership of your registered payment method. These documents are processed and stored securely and are used solely for the purpose of identity and age verification.

Financial and Transaction Data: We collect records of all deposits, withdrawals, bonuses, wagers, and winnings associated with your 389bet account. We also collect the type of payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank) and the mobile wallet number or masked card details associated with each transaction. Full payment credentials are never stored on 389bet servers.

Gameplay and Behavioural Data: We collect data about your activity on the 389bet platform, including which games you play, the frequency and duration of your sessions, the betting markets you access, and your overall wagering history. This data is used for account management, responsible gaming monitoring, fraud prevention, and platform improvement purposes.

Technical and Device Data: We automatically collect technical information when you access 389bet, including your IP address, browser type and version, operating system, device type, and referring URL. This data is collected through standard server logs and analytics tools and is used for platform security, fraud detection, and performance optimisation.

389bet processes your personal data only for specific, legitimate purposes directly related to providing you with a safe and functional gaming platform. We do not process your data for purposes that are incompatible with those described in this section without your prior consent.

389bet does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your personal data only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations.

Payment Service Providers: When you make a deposit or withdrawal, your payment details are transmitted to the relevant payment gateway — such as bKash, Nagad, Rocket, Upay, or your card issuer. These providers process your payment on our behalf and are subject to their own privacy policies and security standards. 389bet does not receive or store your full payment credentials from these providers.

Game Providers and Studios: To deliver casino games and sports betting markets on the 389bet platform, we work with certified game studios and data providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers may receive technical session data to facilitate gameplay. They are contractually prohibited from using this data for any purpose other than delivering the agreed service.

Identity Verification Services: We may use third-party KYC service providers to assist with identity and document verification. These providers process your identity documents under strict confidentiality agreements and are authorised only to confirm verification outcomes to 389bet.

Legal and Regulatory Disclosure: 389bet may disclose your personal data to law enforcement agencies, regulatory bodies, or judicial authorities if required to do so by applicable law, court order, or in connection with the investigation of fraud, money laundering, or other illegal activity. We will notify you of any such disclosure where we are legally permitted to do so.

Business Transfers: In the event of a merger, acquisition, or sale of all or part of the 389bet business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer and of any changes to data processing arrangements that may result.

389bet uses cookies and similar technologies to provide a functional and personalised experience on the platform. Cookies are small text files placed on your device when you visit a website. They do not contain executable code and cannot access files on your device outside of their own stored data.

We use the following categories of cookies on the 389bet platform:

389bet does not use advertising cookies, retargeting pixels, or third-party social media tracking cookies. We do not share cookie-derived data with advertising networks.

You may control cookie behaviour through your browser settings. Most modern browsers allow you to block or delete cookies. Note that disabling essential cookies will impair the functionality of your 389bet account — you may not be able to remain logged in or complete financial transactions without session cookies enabled.

If you access 389bet via a mobile device, similar identifiers (such as device IDs) may be used in place of or alongside cookies to maintain session state and platform security. These identifiers are subject to the same usage restrictions described above.

389bet employs a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures are reviewed and updated regularly to address emerging threats and reflect current best practices in online platform security.

Encryption in Transit: All data transmitted between your browser or mobile device and 389bet's servers is encrypted using TLS (Transport Layer Security) with a minimum of 256-bit encryption. This applies to all platform activity including account login, deposits, withdrawals, and game sessions. The presence of HTTPS in your browser's address bar confirms that your connection to 389bet is encrypted.

Encryption at Rest: Sensitive personal data stored on 389bet's servers — including identity documents, contact details, and financial records — is encrypted at rest using AES-256 encryption. Access to stored personal data is restricted to authorised personnel on a strict need-to-know basis.

Access Controls: 389bet's internal systems enforce role-based access control (RBAC). Staff members can access only the data necessary to perform their specific job function. All access to personal data is logged and subject to regular audit review. Administrative access to sensitive data requires multi-factor authentication.

Fraud Monitoring: Our platform operates continuous real-time monitoring for suspicious activity patterns including unusual login locations, rapid account switching, and abnormal transaction sequences. Anomalies trigger automated alerts and may result in temporary account holds pending review by our security team.

Data Breach Response: In the event of a confirmed data security breach affecting your personal information, 389bet will notify affected users without undue delay via the email address registered to their account. We will describe the nature of the breach, the data affected, the steps we have taken to contain it, and the actions we recommend you take to protect yourself.

389bet retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or for as long as is required by applicable law and our operational obligations. We do not retain personal data longer than necessary, and we apply the following retention principles across different categories of data.

Active Account Data: While your 389bet account is active, we retain all identity, contact, financial, and gameplay data associated with your account. This data is necessary to provide the service, process your transactions, and meet our ongoing legal and compliance obligations.

Data Following Account Closure: After your account is closed — whether voluntarily by you or by 389bet — we retain your personal data for a minimum period of five (5) years from the date of closure. This retention period reflects standard obligations relating to financial record-keeping, anti-money laundering compliance, and the resolution of any disputes that may arise after closure.

KYC Documents: Identity verification documents submitted during the KYC process are retained for the duration of your account and for a minimum of five (5) years following account closure. These records may be required by relevant authorities in connection with AML or fraud investigations.

Marketing Data: If you have opted in to marketing communications, we retain the data used for that purpose (email address, communication preferences) until you withdraw your consent. Following withdrawal of consent, your data is removed from marketing lists within 30 days.

Technical Logs: Server logs and security event records are retained for a rolling period of 12 months, after which they are automatically purged. Anonymised, aggregated analytics data may be retained indefinitely as it contains no personally identifiable information.

Deletion Requests: If you submit a request for deletion of your personal data, 389bet will assess the request against our legal retention obligations. Where we are not legally required to retain the data, we will delete it within 30 days of receiving your verified request. Where retention is legally required, we will inform you of the basis and the expected retention period.

As a 389bet player, you hold meaningful rights over the personal data we hold about you. 389bet is committed to facilitating the exercise of these rights promptly and without unnecessary friction. To exercise any of the rights listed below, contact our support team via live chat or at the email address shown in the footer of this page.

389bet reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in our data practices, changes in applicable law or regulatory guidance, or improvements to the clarity of our disclosures. The effective date displayed at the top of this page will be updated whenever a material change is made.

Notification of Material Changes: Where a change to this Privacy Policy is material — meaning it significantly affects how we collect, use, or share your personal data — we will notify registered account holders by email to the address associated with their account at least 14 days before the change takes effect. Continued use of the 389bet platform after the effective date of any amendment constitutes acceptance of the revised policy.

Minor Updates: Non-material updates (such as corrections of typographical errors, clarifications of existing practice, or restructuring for readability without changing meaning) may be made without prior notice. The effective date will still be updated on this page to reflect when any revision was made.

Archived Versions: 389bet maintains a record of prior versions of this Privacy Policy. If you require a copy of a previous version for any reason — for example, to understand what policy applied at the time a specific data event occurred — you may request it by contacting our support team.

Contact for Privacy Enquiries: All privacy-related enquiries, data subject rights requests, and concerns about 389bet's data practices should be directed to our support team. Contact details are provided in the footer of every page on this site. We aim to acknowledge all privacy-related correspondence within 5 business days and to resolve requests within 30 days of identity verification.

Minors and Age Restriction: 389bet does not knowingly collect or process personal data belonging to individuals under the age of 18. The platform is strictly intended for adults aged 18 and above. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on 389bet, please contact our support team immediately.