Responsible Gaming at 389bet

389bet was built on the principle that online gambling should be an entertainment activity — one that players engage with by choice, within their means, and with full awareness of the risks involved. Across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every corner of Bangladesh, we serve a diverse community of players, and we take our duty of care to each of them seriously.

Responsible gaming at 389bet is not a policy document that lives in a footer. It is a set of active, operational practices woven into how our platform works day to day. From the moment you register, our systems are designed to support healthy gaming habits — and to detect patterns that may indicate a player is losing control. When we spot those patterns, we act.

We provide every registered player with access to a full suite of self-management tools: deposit limits, wagering limits, session time reminders, cooling-off periods, and permanent self-exclusion. These tools are always available, always free to use, and always applied immediately upon request. We do not impose waiting periods before limits take effect — if you decide you need a limit, it is active the moment you set it.

389bet also works to ensure that gambling never reaches those who should not have access to it. Our age verification process is thorough, and we use independent identity checks to confirm that every player on our platform is aged 18 or above before they are permitted to deposit or wager. This is non-negotiable.

We understand that for a small number of players, gambling can escalate from entertainment into a serious problem. If you feel that your gambling is becoming harmful — to your finances, your relationships, or your mental health — we urge you to use the tools described on this page and to contact our support team. You will be treated with complete discretion, zero judgment, and genuine care.

Bangladesh law and 389bet's own internal standards both require that all players be aged 18 or above before they may register, deposit funds, or place any wager on the platform. This restriction is absolute — there are no exceptions and no grace periods.

When you create a 389bet account, you are required to confirm that you are aged 18 or above during the registration process. This self-declaration is the first layer of our age control. However, 389bet does not rely on self-declaration alone. As part of our Know Your Customer (KYC) process, all accounts are subject to identity and age verification using official documentation — typically a National ID card or passport. Accounts that cannot be verified as adult will not be permitted to deposit or wager.

If 389bet has reason to suspect that an account holder may be under 18 — whether from inconsistencies in the registration data, an anonymous tip, or a pattern of gameplay that suggests inexperience inconsistent with the account's stated age — the account will be suspended immediately and a full verification review initiated. Any funds deposited by a verified minor will be returned, and the account will be permanently closed.

389bet provides a comprehensive suite of responsible gaming tools that are available to every registered player at no cost. These tools put control directly in your hands — you decide the limits, you set the duration, and you can always tighten a restriction without delay. Loosening a restriction (for example, increasing a deposit limit) may be subject to a reflection period to protect against impulsive decisions made in the heat of a session.

All responsible gaming tools can be accessed through your account settings panel or by contacting 389bet's live support team directly. If you request a restriction via live chat, our agents are trained to apply it immediately during the conversation — you do not need to navigate menus or wait for email confirmation.

Deposit limits are one of the most effective responsible gaming tools available, because they act at the point of funding — before any wagering takes place. By capping how much money can enter your 389bet account in a given period, you prevent the possibility of impulsive overspending in the moment, regardless of what happens during a session.

389bet allows you to set deposit limits on three timescales: daily, weekly, and monthly. You can set all three simultaneously, and the most restrictive limit at any given moment will always apply. For example, if you set a weekly limit of ৳5,000 and a monthly limit of ৳15,000, once you have deposited ৳5,000 in a week, no further deposits will be accepted until the following week — even if you have not reached your monthly cap.

Deposit limits can be set through your account settings dashboard at any time. If you prefer, you can also request a limit be applied by contacting our live support team, who will apply it during the chat session. There is no minimum limit amount — you can set a deposit limit as low as ৳100 per day if that suits your budget.

Reducing a deposit limit takes effect immediately — the new lower limit applies from the moment the change is confirmed. Increasing a deposit limit is subject to a mandatory 48-hour cooling period. This delay is intentional: it ensures that a decision to increase your spending cap has been made with calm deliberation rather than in response to an emotionally charged moment during or after a gambling session.

Sometimes you need a break. Whether it is a short pause to regain perspective after a losing session, a week away from the platform during a busy period at work, or a month-long reset to re-evaluate your relationship with gambling — 389bet supports your decision with immediate, no-questions-asked time-out tools.

A cooling-off period at 389bet suspends all deposit and wagering functionality on your account for a period you choose in advance. During a cooling-off period, your account remains accessible — you can log in, review your transaction history, and access your account settings — but you cannot deposit funds or place any wagers. Any pending withdrawals will continue to be processed normally.

Available cooling-off durations at 389bet include: 24 hours (a same-day reset), 48 hours, 7 days, 14 days, and 30 days. If you need a longer break — up to 12 months — the self-exclusion tool described in the next section is more appropriate.

Cooling-off periods are applied instantly upon request and cannot be reversed before they expire. This is by design: the purpose of a cooling-off period is to create a guaranteed gap between you and the ability to gamble, and that guarantee is meaningless if it can be cancelled moments later. Once a cooling-off period expires, your account returns to normal functionality automatically.

Session time reminders work alongside cooling-off periods as a lighter-touch tool. You can configure a reminder to appear on screen after any defined session length — for example, after 60 minutes of continuous play. The reminder displays your session duration, your net gain or loss for that session, and invites you to take a break. It does not force a pause, but it creates the moment of awareness that research consistently shows is effective in supporting healthy gambling habits.

Self-exclusion is the most serious responsible gaming tool available on the 389bet platform. It is designed for players who recognise that their gambling has become, or is at risk of becoming, harmful — and who want to remove access to the platform entirely for an extended period or permanently.

When you self-exclude from 389bet, your account is immediately and fully suspended. You will not be able to log in, deposit, wager, or access any gaming features. All promotional and marketing communications associated with your account are cancelled immediately. 389bet will make every reasonable effort to ensure that you cannot circumvent the exclusion by creating a new account — any account we identify as belonging to a self-excluded individual will be closed and any deposits returned.

389bet offers two types of self-exclusion: time-limited self-exclusion (available in periods of 3 months, 6 months, or 12 months) and permanent self-exclusion. Time-limited exclusions expire automatically at the end of the chosen period, at which point a reactivation process — including a mandatory cooling-off confirmation — is required before the account can be used again. Permanent self-exclusion does not expire. Requests to reverse a permanent self-exclusion will be declined.

To request self-exclusion, contact 389bet's live support team at any time. The process takes only a few minutes and your exclusion will be in place before you end the chat session. You may also email our support team at the address shown in the footer of this page. Please include your registered account email address and the type of exclusion you are requesting.

We also strongly encourage any player who self-excludes from 389bet to consider self-excluding from all other gambling platforms they use. Self-exclusion from a single platform is most effective when combined with a broader commitment to stepping back from all gambling activity during the exclusion period.

Problem gambling does not arrive all at once. It typically develops gradually, through a series of small escalations that individually seem insignificant but together form a pattern that can be seriously damaging to a person's finances, relationships, and mental health. Recognising these warning signs early — in yourself or in someone you know — is the most important first step toward getting back in control.

The following self-assessment questions are adapted from widely used clinical screening tools for problem gambling. If you answer "yes" to several of these questions honestly, it is worth taking a break from gambling and speaking with someone you trust — or contacting a professional support service.

Asking for help is a sign of strength, not weakness. If you are struggling with your gambling habits, there are several resources available to you — starting with 389bet's own support team, and extending to specialist organisations and mental health services available to players across Bangladesh.

389bet's support team is trained to handle responsible gaming conversations with empathy, confidentiality, and urgency. When you contact us about a gambling concern, you will not be pressured to keep playing, offered a bonus to stay, or made to feel judged. You will be listened to and helped to access the tools and resources that are most relevant to your situation.

Beyond the 389bet platform, we encourage players in Bangladesh who need additional support to reach out to mental health and counselling services in their area. If you are experiencing distress related to gambling, speaking with a qualified counsellor or psychologist — whether privately or through a community health centre in Dhaka, Chittagong, Sylhet, or any other city — can make a significant difference. General mental health helplines and community welfare organisations operating in Bangladesh can provide referrals to appropriate professional support.

For family members and friends who are concerned about a loved one's gambling behaviour, 389bet's support team can advise on how to approach the conversation and what options are available. We can also accept third-party requests to place a responsible gaming restriction on an account where there is a verifiable welfare concern — subject to account holder verification procedures.

Remember: gambling at 389bet should always be fun. The moment it stops feeling like entertainment and starts feeling like an obligation, a compulsion, or a source of stress, it is time to use the tools on this page or to reach out for help. We will always be here to support that decision.